I wanted to give 5 stars since I'm pleased with the panels, but unfortunately, due to poor customer service, I will provide a lower score. 3 out of 20 panels were slightly damaged. I accepted that since they are fragile and came far away from China.  When I complained nicely, I was told to provide an unreasonable amount of 'evidence'. They wanted photos of the panels (which I provided), the damaged package, pictures of the top, bottom, and sides of the box, packaging materials inside the box, and the tracking number outside the box.  I explained that I had already thrown away the boxes, so it was impossible to provide them, so the reply was cold: 'Then you are not entitled to any compensation.'  They saw the damaged panels; I felt they didn't believe me. Hence, they asked for unreasonable evidence. It's a shame because I love the panels, but it's too risky to buy such an expensive purchase from so far away.

Absolutely stunning panels. I will add the pictures once they're on the wall. Otherwise they look exactly like advertised. Special THANKS to Rachel. Very professional, guiding customer from selection to the payment and dispatch. Absolutely five stars👍